Shipping policy

AGLAGLA – Terms & Conditions

Thank you for choosing AGLAGLA.
We are committed to offering high-quality, handcrafted pieces and a smooth customer experience. Please review our general conditions of sale before placing an order.

1. Orders

All orders placed through our website are subject to availability and acceptance. Once an order is confirmed, you will receive a confirmation email with your order details. Please ensure all information is correct, as changes may not be possible after confirmation.

2. Pricing and Payment

Prices are listed in CHF, EUR or USD.

Prices displayed for deliveries within Switzerland include applicable Swiss VAT.

Prices displayed for all international orders (including Europe and all other countries outside Switzerland) are shown excluding Swiss VAT.

Shipping fees are calculated at checkout.

Payment must be made in full at the time of purchase. We accept major credit/debit cards and secure online payment methods.

3. Shipping and Delivery

We ship worldwide from Switzerland using trusted carriers, including FedEx.

Shipping times may vary depending on the destination. Once your order is shipped, you will receive a tracking number via email.

Please note that we are not responsible for delays due to customs or unforeseen circumstances beyond our control.

4. Customs, Duties & Taxes

For international orders (outside Switzerland), shipments are sent under Delivered at Place (DAP) terms.

This means that any import VAT, customs duties, and carrier clearance fees are not included in the purchase price and may be charged by local authorities or the carrier (such as FedEx) upon delivery. These costs are the responsibility of the customer.

5. Product Care

Our pieces are delicate and should be handled with care. Please refer to our care guide to help preserve the quality and longevity of your jewelry.

6. Exchanges for Damaged or Lost Items

While we do not accept returns, we do offer exchanges in the following cases:

Damaged upon arrival: If your item arrives damaged, please contact us within 5 days of delivery with clear photos of the item and packaging.

Lost shipment: If your order is confirmed lost in transit by the shipping provider, we will offer a replacement at no additional cost.

We reserve the right to assess the claim and may request the return of the damaged item before sending a replacement.

7. No Returns

As all our pieces are made to order or produced in limited quantities, we do not accept returns or offer refunds for reasons other than damage or loss as outlined above.

We encourage customers to reach out to us before purchasing if they have any questions about our products.

8. Customer Support

For any issues or inquiries, you can contact us at hello@shopaglagla.com. We aim to respond within 48 hours on business days.